Return & Refunds

Last Updated: 2024-01-11

Thank you for shopping on our site. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully before making a purchase.

1. Returns

1.1 30-Day Return Policy: We accept returns within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

1.2 Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

1.3 Return Process:
- ship back the items using the label in the box
- once we receive the order back to our warehouse, we will process a refund within 3 working days

1.4 Return Shipping: Customers are responsible for the cost of return shipping. You can print the return label online to facilitate the return process.

2. Refunds

2.1 Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Refund Eligibility: Refunds are issued for the purchase price of the item(s) returned. Shipping costs are free and included in the label in the box.

2.3 Processing Time: Refunds will be processed within 7 business days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

3. Exchanges

3.1 Exchange Process: If you wish to exchange an item, please contact our customer service to arrange for the exchange.

3.2 Exchange Eligibility: Exchanges are subject to product availability. If the desired item is not available, we will process a refund or offer an alternative solution.

4. Damaged or Defective Items

4.1 Damaged or Defective Products: If you receive a damaged or defective item, please contact our customer service within 14 days of receiving the product. We will arrange for a replacement or refund.

5. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at info@protrackergps.com